RETURN , EXCHANGE, REFUND
- All items are carefully inspected prior to shipment. All claims against San-Yang Furniture, including defects, shortages, and/or errors must be made in writing with accompanying photographs within 7 days after receipt of item and send it to [email protected] Failure to make such a claim shall constitute full acceptance of the merchandise and waiver of all defects, shortages, and/or errors ascertainable under inspection.
- Customers should carefully inspect all items at the time of delivery and note any obvious damage on delivery receipt. If the customer is not satisfied with any product purchased by reason of a defect or incorrect item shipped, he/she may be entitled to either be refunded or have the product repaired or replaced. For qualified returns, San-Yang might offer an alternative product. However, an exact product replacement cannot be guaranteed at all times; should this not be possible, San-Yang will issue a full refund. (provided with complete documentation and requirement)
- Original Sales Invoice should be presented at the time of request for return exchange.
- Used Item shall no longer be accepted for return and exchange.
- You will receive a full refund of the purchase price within 60 days from the date of cancelling the order
- San-Yang Furniture reserves the right at all times for a company appointed or manufacturer representative to inspect the item before a refund, repair or replacement is considered.
Customer is not entitled to a return and exchange under the Consumer Act of the Philippines R.A 7394 based on the following reasons:
- Change of mind upon purchased
- Defects/ Damaged caused by misuse or mishandling of the customer
- Awareness of defects/damages during Sales promo with marked down prices
Refunds will be processed up to 60 days after qualified returns verification.